Volunteer Policies

Volunteer Policies

The following policies have been developed to ensure both a safe, rewarding experience for our volunteers and a positive, caring experience for the families using our services.

Required Training

Before volunteering you will be required to schedule an interview and orientation. Please contact our Client Services Director at 655-3174 if you are interested in volunteering.

Appropriate Behavior

CazCares strives to create a welcoming atmosphere for everyone. Our expectation is that all clients will be treated with respect. Confidentiality is vital. It is not appropriate for volunteers to share names, details of personal situations or stories with anyone.

Please bring to our attention any issues with volunteers or clients that fall short of this expectation.


Childcare is not provided for volunteers during volunteer service. Parents wishing to have their school-age children volunteer alongside them must receive prior permission.


It is a good idea to dress in layers and be aware that clothes may get dirty during your shift. Wear sensible closed toe shoes such as sneakers or boots. Open-toed shoes or sandals are not appropriate when working in the food pantry. Canned food when dropped can be very painful to unprotected toes.

Clothing Donations and Food Items

All the food and clothing is for distribution to our clients. Volunteers are not permitted to take items home for their own use.

Food Safety

Proper handling of food and food safety and storage will be reviewed at the orientation training.

Volunteers working with food should wash their hands before starting their volunteer task, after using the bathroom, after taking a break, or after coming into contact with cleaning products.

 Inclement Weather

CazCares is closed when the Cazenovia School District has a snow day. However, if the school only has a one or two hour delay, CazCares is open. Please use your best judgment in the event of inclement weather and only travel if you feel safe doing so.


Volunteers are asked to park in the parking area facing McDonald’s. Please do not park near the door so those spaces are available for our clients. When volunteering for Fresh Foods, please park in the Rite Aid parking lot and walk over to CazCares. This will help accommodate the large numbers of cars at Fresh Foods.


If you know in advance that you are unable to work your scheduled shift you may check with the office to arrange for a substitute.

If you are sick and unable to volunteer with short notice, call the office and leave a message at (315) 655-3174.